Welcome to Pupa Gallery’s Frequently Asked Questions.
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Pupa Gallery is a UK-based creative business in Leeds, offering personalised gifts, handmade and made-to-order products, Persian and Iranian-inspired gifts, and unique designs for celebrations and special occasions.
Here you can find answers about our products, Persian gifts, personalisation, custom designs, Nowruz and Yalda collections, ordering, delivery, returns and more.
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About Pupa Gallery​
1. What does Pupa Gallery sell?
Pupa Gallery offers a wide range of personalised gifts, handmade and made-to-order products, Persian and Iranian-inspired gifts, home décor and celebration accessories.
Our collections include personalised cake toppers, candles, mugs, greeting cards, acrylic and wooden decorations, QR code signs, keyrings, clothing and other unique gifts.
We also create seasonal and cultural collections for occasions including Nowruz, Shab-e Yalda, Christmas, Halloween, weddings, birthdays and other celebrations.
2. Where is Pupa Gallery based?
Pupa Gallery is based in Leeds, United Kingdom.
Customers can order through our website for delivery throughout the UK and to many international destinations.
3. Are Pupa Gallery products handmade?
Many Pupa Gallery products are handmade, designed, printed, assembled or personalised by us.
We work with different materials and production methods depending on the product, including laser-cut acrylic and wood, printing, sublimation and candle making.
Please check the individual product description for specific information about each item.
4. Do you make personalised gifts?
Yes. Personalisation is an important part of Pupa Gallery.
Depending on the product, you may be able to personalise your order with names, dates, ages, messages, wording, photographs or other custom details.
The available personalisation options are shown on each individual product page.
5. Can Pupa Gallery create a completely custom design?
Yes. If you have an idea that you cannot find in our existing collections, please contact us.
Depending on the design and product, we may be able to create a completely custom item especially for you.
Custom designs can include cake toppers, acrylic signs, keyrings, QR code signs, candles, personalised gifts and other made-to-order products.
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Persian & Iranian Gifts
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6. Does Pupa Gallery sell Persian and Iranian gifts?
Yes. Persian and Iranian-inspired gifts are an important part of Pupa Gallery.
Our Persian collections are inspired by Iranian culture, traditions, art, poetry, calligraphy and celebrations.
Our range can include Persian mugs, candles, greeting cards, home décor, clothing, Nowruz products, Haft-Sin accessories, Yalda gifts and personalised Persian products.
7. Where can I buy Persian gifts in the UK?
Pupa Gallery offers a dedicated range of Persian gifts in the UK, available to order online.
We are based in Leeds and supply Persian and Iranian-inspired gifts to customers throughout the UK.
Our collections include gifts for Nowruz, Haft-Sin, Shab-e Yalda, birthdays, weddings, new homes and other special occasions.
8. What personalised Persian gifts can I order?
Depending on our current collection, personalised Persian gifts can include mugs, candles, cake toppers, greeting cards, decorations and other custom-made gifts.
Selected products can be personalised with names, dates, photographs, messages or Persian/Farsi wording.
If you have a specific idea that is not currently listed on our website, please contact us about a custom design.
9. Do you sell gifts with Persian/Farsi writing?
Yes. Selected Pupa Gallery products feature Persian/Farsi wording, poetry and calligraphy-inspired designs.
Some products can also be personalised with your own Persian/Farsi wording.
Please check the individual product page or contact us if you would like to request specific Persian text.
10. Do you sell products featuring Persian poetry and calligraphy?
Yes. Persian poetry and calligraphy feature in a number of our designs.
Our collections can include products inspired by Persian poetry, meaningful Farsi phrases and Iranian art and culture.
These products can make meaningful gifts for Persian-speaking friends and family or anyone who appreciates Persian culture.
11. Do you sell Persian home décor?
Yes. Pupa Gallery offers selected Persian and Iranian-inspired home décor and decorative products.
Our designs can feature Persian poetry, calligraphy, traditional motifs and other cultural influences.
Our collection changes as new products and designs are introduced.
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Nowruz & Haft-Sin
12. Do you sell Nowruz gifts in the UK?
Yes. Pupa Gallery has a dedicated range of products for Nowruz, the Persian New Year.
Our Nowruz collection can include Haft-Sin accessories, candles, mugs, greeting cards, decorative products and Persian-inspired gifts.
Many Nowruz products are seasonal, so availability may change throughout the year.
13. Do you sell Haft-Sin decorations and accessories?
Yes. We offer products specifically designed for the traditional Haft-Sin table.
Depending on the current collection, this can include Haft-Sin sets, decorative bowls, candles and other accessories for creating a beautiful Persian New Year display.
14. What are good Persian gifts for Nowruz?
Popular Nowruz gift ideas include Persian candles, mugs, greeting cards, Haft-Sin accessories and Persian-inspired decorative pieces.
Personalised Persian gifts can also make meaningful Nowruz presents for family and friends, particularly for loved ones living away from Iran.
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Shab-e Yalda
15. Do you sell Yalda gifts in the UK?
Yes. Pupa Gallery offers a dedicated range of products inspired by Shab-e Yalda, the traditional Persian celebration of the longest night of the year.
Our Yalda collection can include mugs, candles, greeting cards, cookies, Persian sweets, Hafez-inspired products and decorative gifts.
16. What is a good gift for Shab-e Yalda?
Popular Yalda gifts include products inspired by traditional symbols such as pomegranates and watermelon, as well as Persian poetry and Hafez-inspired designs.
Mugs, candles, greeting cards, sweets, cookies and decorative Persian products can all make thoughtful Yalda gifts.
17. Do you sell Hafez-inspired Yalda gifts?
Yes. Selected Yalda products are inspired by Hafez and Persian poetry, reflecting the tradition of reading Hafez during Yalda celebrations.
Please check our current Yalda collection for available designs.
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Personalisation & Custom Orders
18. Can I personalise my order in Persian/Farsi?
For many suitable products, yes.
Where the design allows it, we can personalise products using Persian/Farsi text.
Please enter the exact wording you require when ordering. If you are unsure whether Persian text can be added to a particular item, please contact us before placing your order.
19. Can I personalise an item in a language other than English?
For many products, yes.
Depending on the design and font requirements, we may be able to personalise products in Persian/Farsi, Arabic, Urdu and other languages, as well as English.
Please contact us before ordering if you are unsure whether your chosen language can be used.
20. Can I personalise a product with my own photograph?
Selected products can be personalised using your own photograph.
Please provide a clear, good-quality photograph and follow the instructions on the relevant product page.
If photo personalisation is not listed as an option, please contact us before ordering to see whether it is possible.
21. Do you make personalised cake toppers?
Yes. We create personalised cake toppers for many different celebrations.
These can include birthdays, weddings, Nikkah, engagements, anniversaries, baptisms, christenings and other special occasions.
Depending on the design, toppers can be personalised with names, ages, dates or wording and may be available in acrylic, mirror acrylic or wood.
22. What materials do you use?
Materials vary depending on the product.
Our range includes products made using materials such as acrylic, mirror acrylic, wood, ceramic and wax, alongside other materials appropriate to individual products.
Please check the individual product description for confirmed material information.
23. What sizes are available?
Sizes vary depending on the product.
Where different sizes are available, the options will be shown on the product page.
If you require a particular size for a custom-made product, please contact us before ordering.
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Gifts & Special Occasions
24. What occasions do you make personalised gifts for?
Pupa Gallery creates personalised gifts and decorations for many occasions, including birthdays, weddings, engagements, anniversaries, Nikkah, Mehndi, baptisms, christenings, Mother’s Day, Father’s Day, Christmas, Nowruz and Yalda.
Our collections change throughout the year as new and seasonal designs are introduced.
25. Do you make wedding, Nikkah, Shaadi and Mehndi products?
Yes. We offer personalised products suitable for weddings, Nikkah, Shaadi, Mehndi and engagements.
Depending on the current collection, this can include cake toppers, acrylic decorations, personalised gifts and other celebration accessories.
26. Is Pupa Gallery only for Persian gifts?
No. Persian and Iranian-inspired products are an important part of Pupa Gallery, but our shop is not limited to Persian gifts.
We create products for customers from many different backgrounds and for a wide variety of cultural, religious, seasonal and family celebrations.
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Ordering & Delivery
27. How long does it take to make and dispatch my order?
Most Pupa Gallery products are made to order.
Our standard processing time is approximately 3–5 working days, unless otherwise stated on the individual product page.
Processing time is the time required to prepare or make your order and does not include delivery time.
28. Do you deliver throughout the UK?
Yes. We deliver orders throughout the United Kingdom.
Available delivery services and applicable charges are displayed during checkout.
29. Do you ship internationally?
Yes. Pupa Gallery ships to many international destinations.
International delivery times vary depending on the destination, postal or courier service and customs processing.
Customers are responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.
30. Can you guarantee delivery by a particular date?
Delivery times shown at checkout or provided by the courier are estimates unless a guaranteed delivery service has specifically been purchased and confirmed.
If you need an item for a particular celebration or event, we recommend ordering as early as possible to allow sufficient time for both production and delivery.
31. What happens if my delivery is delayed?
Once a parcel has been handed to the postal or courier service, delays may occur due to the carrier, weather, strikes, customs processing or other circumstances outside our reasonable control.
Delivery estimates are not guaranteed arrival dates unless a guaranteed delivery service has specifically been purchased and confirmed.
This does not affect your statutory rights.
32. Will I receive tracking information?
Shipping or tracking information will be provided where available.
Tracking availability depends on the delivery service used for your order.
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Cancellations, Returns & Damaged Orders
33. Can I cancel or amend my order?
If you wish to cancel or amend your order, you must contact us within 24 hours of placing your order.
For personalised or custom-made products, cancellation or amendment may not be possible if production has already started, even within this 24-hour period.
A cancellation is only confirmed once you have received written confirmation from Pupa Gallery.
After 24 hours, cancellations or amendments cannot be accepted for personalised or custom-made orders.
This does not affect your statutory rights.
34. Can I return a personalised or made-to-order item?
Personalised, customised and made-to-order products are created specifically for you and cannot be returned, exchanged or refunded due to a change of mind.
If your personalised or made-to-order item arrives damaged, faulty or incorrect due to an error on our part, please contact us as soon as possible and provide clear photographs of the item and, where relevant, its packaging.
Once the issue has been reviewed and confirmed, we will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
This does not affect your statutory rights.
35. Can I return a non-personalised item?
For eligible non-personalised products purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it.
After notifying us, the item should be returned within the applicable 14-day return period.
Unless the product is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.
Returned products should be unused beyond what is reasonably necessary to inspect them and returned in their original condition and packaging where reasonably possible.
36. What happens if my order arrives damaged, faulty or incorrect?
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.
Please provide your order number and clear photographs of the item and, where relevant, its packaging.
Where reasonably possible, please keep the item and packaging until we have reviewed the issue.
Once reviewed, we will provide an appropriate solution in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair or refund.
37. What happens if I enter the wrong personalisation details?
Please carefully check all names, dates, spelling and other personalisation details before submitting your order.
Personalised products are created according to the information supplied by the customer.
If an item has been made correctly using the information you provided, we cannot normally offer a free replacement or refund because of an error in the personalisation information submitted with your order.
If the mistake was made by Pupa Gallery, please contact us and we will arrange an appropriate solution.
38. What happens if I provide the wrong delivery address?
Customers are responsible for checking that the delivery address entered at checkout is complete and correct.
If you notice an error before dispatch, please contact us as soon as possible and we will try to update the address where possible.
If an order is returned to Pupa Gallery because an incorrect or incomplete address was provided, additional postage may be required before the parcel can be sent again.
39. What happens if I do not collect my parcel?
Customers are responsible for following available tracking information and arranging collection or redelivery where required by the delivery provider.
If a parcel is returned to Pupa Gallery because it was not collected or redelivery was not arranged, additional postage may be required before it can be sent again.
A personalised or made-to-order product being returned to us by the carrier does not automatically make the order eligible for a refund.
40. Who is responsible for customs charges on international orders?
Customers are responsible for any applicable customs duties, import taxes or local charges imposed by their destination country.
International parcels can also experience delays during customs processing.
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Other Questions
41. Do you offer gift wrapping?
Gift presentation or special packaging may be available for selected products.
If you are sending an order directly to someone as a gift or have a particular packaging request, please contact us before ordering to check what is available.
42. How can I contact Pupa Gallery?
For questions about products, personalisation, custom designs or an existing order, you can contact Pupa Gallery through our website contact form or by email:
If your enquiry relates to an existing order, please include your order number so we can assist you more quickly.