Privacy Policy

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At Pupa Gallery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.
 
Information We Collect
 
When you place an order, create an account, contact us or use our website, we may collect information including your name, email address, telephone number, billing and delivery address, order details and any information you provide for personalised products.
We may also collect technical information about how you use our website, such as device, browser and website usage information, including through cookies and similar technologies.
 
How We Use Your Information
 
We may use your personal information to:
• Process, create and fulfil your orders.
• Arrange delivery and provide order updates.
• Respond to enquiries and provide customer service.
• Manage payments, refunds and order-related issues.
• Maintain our business, tax and accounting records.
• Prevent fraud and protect our website and customers.
• Improve our website, products and services.
• Send marketing communications where you have consented to receive them or where otherwise permitted by law.
 
Personalised Orders
 
Where you provide names, dates, photographs, wording or other information for a personalised product, we use that information to create and fulfil your order. Please only provide personal information or images that you have the right to provide.
 
Payments
 
Payments made through our website are processed by our payment service providers. Pupa Gallery does not receive or store your complete payment card details.
 
Sharing Your Information
 
We may share the minimum personal information necessary with trusted third parties that help us operate our business, such as payment processors, postal and courier companies, website and e-commerce providers, and other service providers necessary to fulfil orders or operate our website. We do not sell your personal information. We may also disclose information where required to comply with a legal obligation.
 
Cookies
 
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and, where applicable and subject to required consent, support analytics and marketing.
You can manage available cookie choices through the cookie settings provided on our website and through your browser settings.
 
How Long We Keep Your Information
 
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders and meeting legal, accounting and tax requirements.
 
Your Data Protection Rights
 
Under UK data protection law, depending on the circumstances, you may have rights including the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, restrict or object to certain processing, and request transfer of certain information.
Where processing is based on consent, you may withdraw your consent. You also have the right to complain to the Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.
 
Third-Party Links
 
Our website may contain links to third-party websites. Pupa Gallery is not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies when visiting them.
 
Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will be published on this page.
 
Contact Us
 
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:
Email: Pupagallery@yahoo.com